Summary

Item	Details
Date	January 20, 2026
Duration	Approximately 2 hours 10 minutes
Impact	API services temporarily unavailable

Timeline (UTC+8)

Time	Event
15:50	Service disruption detected
16:20	Root cause identified, remediation started
17:40	Services restored
18:00	Full recovery confirmed

What Happened

A database performance issue caused resource exhaustion, which led to API services becoming temporarily unavailable. During this period, users may have experienced timeouts or failed requests when accessing our services.

What We Did

• Identified and terminated the problematic database queries
• Restored normal database operations
• Optimized database configuration to prevent recurrence
• Enhanced monitoring and alerting for early detection

Prevention

We have implemented additional safeguards to prevent similar incidents in the future, including improved query timeout settings and proactive database health monitoring.

Apology

We sincerely apologize for any inconvenience this disruption may have caused. We are committed to maintaining the reliability of our services and will continue to improve our infrastructure.

If you have any questions, please contact us at support@nonce.app.